Terms and Conditions: Contents
Introduction
Last updated: 5 November 2026
Welcome to Kito Style (“Kito Style”, “we”, “us”, “our”). These Terms and Conditions apply to your use of kitostyle.com and to every order you place with us, whether on our website or through our social media pages.
By using our website or placing an order, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use our website.
You must be at least 18 years old to place an order, or have permission from a parent or guardian.
Orders
- When you place an order, you will receive an order number by email or SMS. Please keep it for any questions about your order.
- We may call or message you to confirm your order before we ship it. If we cannot reach you, we may hold or cancel the order.
- Your order is accepted only when we confirm it and hand it to our delivery partner.
- We may refuse or cancel an order if a product is out of stock, the price or details shown were wrong, or the order looks fake or fraudulent. If you have already paid, we will refund you in full.
- You can cancel an order free of charge before it is shipped by contacting us.
Products, prices and availability
- We describe and photograph our products as accurately as we can. Colours may look slightly different on your screen than in real life.
- Small differences in the stitching, pattern, colour and size of our nokshi katha can occur. These are normal and not a defect.
- All prices are in Bangladeshi Taka (BDT) and include applicable VAT unless stated otherwise. Delivery charges are shown at checkout.
- Prices, offers and stock can change without notice. The price you pay is the one shown when you place your order.
- If a product was listed at a clearly wrong price, we will contact you before shipping. You can then pay the correct price or cancel the order.
Payment
We accept cash on delivery, bKash, Nagad and card payments.
- Cash on delivery: pay the delivery person when you receive your order. For some orders or areas, we may ask you to pay the delivery charge in advance to confirm the order.
- Online payments: processed securely by our payment provider. We never see or store your full card number, PIN or wallet password.
- If an online payment fails or is cancelled, your order will not be confirmed until payment is complete.
Delivery
We deliver across Bangladesh through our courier partners, such as Pathao and Steadfast.
| Area | Delivery charge | Delivery time |
|---|---|---|
| Dhaka City | 80 | Usually 1–2 days |
| Gazipur and Narayanganj | 100 | Usually 2–3 days |
| Outside Dhaka | 150 | Usually 3–5 days |
- Please give a correct address and an active phone number. We are not responsible for delays caused by a wrong address or an unreachable phone.
- Please check your parcel in front of the delivery person. If it is damaged or wrong, you can refuse it, or tell us within 24 hours with photos.
- Delivery may take longer during holidays such as Eid, bad weather, or other events outside our control. We will keep you informed.
- If you paid in advance and we cannot deliver on time, you can cancel the order and we will refund you in full within 10 days.
Returns, exchanges and refunds
You can ask for a return or exchange within 3 days of receiving your order. The product must be unused, unwashed, and in its original packaging with tags.
To request a return, contact us with your order number and photos of the product. We will arrange the return or exchange.
- Damaged, defective or wrong item: you can choose an exchange or a refund. The customer pays the return and re-delivery charges.
- Change of mind (wrong size or colour you chose): we may offer an exchange, and you pay the delivery charges.
- Not returnable: products damaged after delivery, used or washed items, and sale items marked “final sale”.
Refunds: once we receive and check the returned product, we refund you within 10 days through your original payment method, or by bKash or Nagad for cash on delivery orders. Delivery charges are not refunded.
Your account and use of the website
- If you create an account, keep your password safe. You are responsible for orders placed from your account.
- Give true and up-to-date information when you order or register.
- Reviews and comments must be honest and respectful. We may remove reviews that are false, offensive, or contain spam or advertising.
- Do not misuse our website: no fake orders, hacking, copying our content, or anything illegal. We may suspend or close accounts that break these Terms and Conditions.
Intellectual property
All content on kitostyle.com, including our logo, brand name, product photos, videos, designs and text, belongs to Kito Style. You may not copy, reuse or sell it without our written permission. You are welcome to share links to our products on social media.
Limitation of liability
We work hard to keep our website accurate and running, but we cannot promise it will always be error-free or available. To the extent the law allows, Kito Style is not responsible for indirect losses arising from your use of the website or our products. Our total responsibility for any order is limited to the amount you paid for it. Nothing in these Terms and Conditions removes your rights as a consumer under Bangladeshi law.
Governing law
These Terms and Conditions are governed by the laws of Bangladesh. If you have a complaint, please contact us first and we will try to solve it quickly. Any dispute we cannot settle together will be handled by the courts of Dhaka, Bangladesh.
Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. The “Last updated” date at the top shows when they last changed. The version on our website when you place an order applies to that order.
Contact us
For questions about these Terms and Conditions, your order, or a return:
- Website contact page: kitostyle.com/contact
- Email: kitostylebd@gmail.com
- Phone / WhatsApp: +8801783024879
- Address: Dhaka, Bangladesh
- Facebook: facebook.com/kitostylebd
- Instagram: instagram.com/kitostylebd